Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

We are particular about meeting your expectations with our products. If any product purchased from thelazysusanrevolution.com isn’t satisfactory, you may return them with the packing slip within thirty (30) days of purchase. Returned products must be in their new and unused condition with the original packaging. Any product that has been misused or that shows any signs of extensive use cannot be returned or exchanged.

There is a restocking / shipping fee of $14.99 for the full set and $8.99 for the expansion pack that is automatically deducted from your refund.

 

RETURN PROCESS

If you would like to return an item, please email customer service at info@thelazysusanrevolution.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

The Lazy Susan Revolution LLC

Attn: Returns

RMA #

1862 East 9th Street

Brooklyn, NY 11223

United States

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS AND EXCHANGES

After receiving and inspecting the condition of your returned item, we will process the refund or exchange for acceptable returns.

Please allow at least two weeks from the acceptance of your return item to process your exchange. This time frame is to account for the time it takes to receive your return item (3 to 7 business days) and for a new item to be shipped to you (3 to 7 business days).

You should expect to receive your refund within three weeks of returning your package through the return shipper. (In many cases you will receive your refund sooner). This time period includes the transit time for us to receive your return item from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 7 business days).

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • used items
  • damaged by the customer

Any returned item that has been deemed non-acceptable will not be returned to the customer, and would be disposed of instead. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange..

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@thelazysusanrevolution.com